GUARANTEES,TERMS AND CONDITIONS

At Baden K9 we take great pride in developing relationships with our customers. We realize with any online purchase there are risks both for the buyer as well as the seller. As a result of these risks we have listed our terms and conditions on this page for you to review. These terms and conditions govern all sales. We take great pride building a lasting relationship with every customer and want everyone to be a customer for life. If you have any questions or concerns, please don’t hesitate to contact us by phone or email.

BADEN K9 IS RESPONSIBLE FOR:

  • Standing behind our products 100%. Baden K9 backs each and every product we manufacture with our 100% Quality Guarantee. We will replace (at no additional charge to you) any defective custom product. We only require that you submit your written claim of defective product to us within 30 days of receipt. For purposes of this Agreement, the term “defect” or “defective” means a manufacturing error.
  • Listening to you! We want this to be the best experience you have ever had when ordering custom promotional products! If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Call us at (407) 702-2207 or contact us via email at info@badenk9usa.com.
  • Shipping Your Product. It’s our goal to have your product delivered to you on or before the date you need it. We hope you understand, however, that we cannot guarantee our deliveries nor be held responsible for delays in shipping which are beyond our control, such as inaccurate/undeliverable address information, U.S./Foreign Customs procedures, the misrouting of your package by UPS, or the unavailability of the addressee. In addition, there will be a shipping charge if the product is to be shipped to a location outside of the United States.

LEGAL DETAILS:

All sales are final. Once an order has been placed, it may not be canceled for any reason. Buyer’s initial dog deposit, delivery charges, and purchase price are non-refundable upon receipt of funds by Seller.

All dog deposits are non-refundable, but may be applied to the purchase of another available dog.

Baden K9 does not issue refunds, give credits or offer discounts. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We only require that you submit your written claim of defective product to us within 30 days of receipt.

Binding Agreement. This agreement is the entire agreement between Baden K9 and our customers and supersedes any other communications via email or telephone with respect to this promotional products order.

Disclaimer of Warranty. WE DO NOT WARRANT OR GUARANTEE THE MERCHANTIBILITY OR FITNESS OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR PURPOSE, USE OR EVENT.

In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and venue for such a dispute is Seminole County, Florida, USA., and that the prevailing party is entitled to an award of reasonable attorney’s fees before trial or hearing, during trial or hearing, after trial or hearing, and/or appeal. Should Baden K9 be named in a copyright/trademark infringement lawsuit arising out of Baden K9’ use of a copyright/trademark protected item provided by you for use in your product, you agree to indemnify Baden K9 for any damages and/or litigation-related expenses borne by Baden K9.

All of the products displayed on this web site containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Baden K9. Purchase of merchandise from Baden K9 in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

WE LOOK FORWARD TO WORKING WITH YOU, NOW AND IN THE FUTURE!